⭐ Prestige Rentals

Cancellation Policy

Last updated: July 2, 2026

We understand that plans change. Our cancellation policy is designed to be fair to both parties while allowing us to manage our rental schedule. Please read the details below before booking.

Cancellation Timeframes

✅

48+ Hours Before Your Event

Full refund of your deposit. No questions asked. Call or text us to cancel.

⚠️

24–48 Hours Before Your Event

Your deposit will be held as a credit toward a future booking. Reschedules at no charge — credit is valid for 12 months.

❌

Less Than 24 Hours Before Your Event

The deposit is non-refundable. We're often unable to fill the slot on short notice. We will still work with you to reschedule when possible.

Weather Cancellations

If we determine that weather conditions are unsafe for operation (heavy rain, lightning, or high winds exceeding 25 mph), we will contact you to reschedule at no charge, regardless of when the cancellation occurs. See our Rain Policy for full details.

Rescheduling

You may reschedule your booking at any time subject to availability. We ask for at least 48 hours' notice when rescheduling so we can adjust our delivery schedule. Rescheduling more than once may require a new deposit.

How to Cancel or Reschedule

To cancel or reschedule, please contact us as soon as possible:

Same-Day Cancellations by Prestige Rentals

In the rare event that we must cancel due to equipment issues or unforeseen circumstances on our end, you will receive a full refund of your deposit and priority rescheduling at no additional charge.

Questions about your booking?

Contact Us